We hope you are happy with your order, but you have 14 days from the date of delivery to tell us that you’ve changed your mind. If your order comes in multiple deliveries the 14 days runs from the day after the last item is delivered.
Returns – Goods must be returned, in original packaging and unused condition within 30 days of you receiving them in order to receive a refund. Products should be returned to the address below, clearly stating your name, address and order number:
Another Weigh
3 Brewery Lane
New Squares
Penrith
Cumbria
CA11 7BU
What if the goods are faulty?
If you think there is something wrong with your Product, you must email our Team at shop@another-way.org.uk and provide your order reference number to help us process it quicker. A full refund will be provided for any faulty or defective Products, returned to us if requested, where you have notified us of the issue within 30 days of you receiving the Product.
Exchanges
If you would like to exchange your product for a new size, or different colourway, please email us at shop@another-way.org.uk to return your product, and post it back to the address above.
We will refund this product, and then you can order a new one.
What happens if my daffodil arrives damaged?
If your daffodil is damaged on arrival, please take a photo straight away and email hello@another-way.org.uk within 14 days of receipt. We will get in touch to resolve this with you. The stem may be rusty, this is intentional and is due to weathering.
Can I display my daffodil outdoors?
Yes, the daffodil can be displayed outdoors, but we recommend that you bring it inside during the colder months.
Every purchase, helps support our work and drives positive change
For news and more from Another Way direct to your inbox, sign up to our newsletter below and join the conversation! Are you an educator? We have a newsletter just for you! Sign up here
